Refund and Cancellation Policy – AI Powered Hosting

Effective Date: October 13, 2026
Last Updated: October 13, 2026

1. Introduction

At AI Powered Hosting, we aim to provide reliable hosting services and a straightforward customer experience. This Refund and Cancellation Policy explains when you may request a refund, how to cancel a service, and how to stop future renewals.

This policy applies to hosting services, domain registrations, renewals, transfers, add-ons, and other products purchased through our website or billing system, subject to any product-specific terms shown at checkout. It should be read together with our Terms of Service, Privacy Policy, and Disclaimer.

2. 30-Day Money-Back Guarantee

Your first hosting purchase with AI Powered Hosting is covered by our 30-day money-back guarantee. The guarantee applies to hosting plans that run on our shared hosting infrastructure, including:

• Shared Hosting
• WordPress Hosting
• WooCommerce Hosting
• Email Hosting
• cPanel Hosting
• AI Hosting packages
• Business, eCommerce, and Blog Hosting packages

To qualify:

• You must be a first-time customer, and the purchase must be your first hosting plan with us.
• Your refund request must be submitted within 30 calendar days of that initial purchase.
• You must give us enough information to identify your account, the service, and the payment.
• Any product-specific conditions shown at checkout must be met.

The guarantee does not apply to renewals, or to additional purchases made by existing customers, such as extra hosting plans, upgrades, or add-ons.

The 30-day period starts on the date of the initial purchase. Please submit your request as early as possible so that we have time to verify and process it.

Website transfers for new customers moving their first hosting account to AI Powered Hosting are free of charge. Any separately charged service, or any charge outside the eligible initial hosting fee, is not covered by the guarantee.

A refund under this guarantee cancels the hosting service. Please back up your website files, databases, emails, and any other information before you request a refund.

3. Services Not Covered by the Guarantee

The 30-day money-back guarantee does not apply to:

• Cloud VPS Hosting (VPS) services, including Agency Hosting and any other package that runs on VPS.
• Custom hosting configurations and individually configured services.
• Renewal payments and additional purchases by existing customers.
• Domain registrations, renewals, and transfers, as explained in Section 4.
• Paid add-ons, such as SSL certificates, dedicated IP addresses, backup products, and software licenses, and other third-party products, as explained in Section 5.
• Other products that are clearly identified as excluded before purchase.

Being outside the general guarantee does not necessarily mean a payment can never be refunded. We may still consider a refund where the law requires it, where a separate written agreement provides for it, or where we decide that a refund is appropriate in the circumstances.

4. Domain Registrations, Renewals, and Transfers

Domain names are registered, renewed, and transferred through domain registries and registrars, which set their own fees, deadlines, and rules. Domain charges are therefore treated separately from hosting charges.

• Registrations and renewals: Domain registration and renewal fees are not refundable once the registration or renewal has been completed.
• Transfers: Domain transfer fees are not refundable once the transfer has been started or completed.
• Free domains: If your hosting purchase included a free domain and the hosting is refunded under the 30-day guarantee, the full price of that domain for its registration term is deducted from your refund.
• Domain ownership: Cancelling or refunding your hosting does not cancel, transfer, or delete a domain that has already been registered. You remain responsible for managing and renewing the domain.

Please keep access to your domain registrar account and keep your contact details up to date so that you receive renewal notices.

5. Third-Party Products and Add-Ons

Some products available through AI Powered Hosting are supplied, licensed, or fulfilled by third parties. Examples include SSL certificates, software licenses, security products, and backup services.

Whether these products can be refunded may depend on the provider’s terms, on whether the license or service has been activated, and on whether the provider allows cancellation or reimbursement. Unless a product’s published terms say otherwise:

• Third-party product and add-on charges are not covered by the 30-day hosting guarantee.
• Activated, redeemed, provisioned, or used licenses and services may be non-refundable where the provider’s terms or the law allow this.
• Buying an add-on together with a hosting plan does not make the add-on refundable if the hosting plan is refunded.

If you are unsure whether a product is refundable, please contact us before you buy.

6. Renewals and Recurring Billing

Hosting services may renew automatically, depending on the product and billing arrangement you selected. If you do not want a service to renew, you must submit a cancellation request through your account or our Contact Us form before the next renewal is processed.

Once a cancellation has been completed and recorded:

• Future renewals of that service will stop.
• The service may stay active until the end of the period you have already paid for.
• You remain responsible for charges properly incurred before the cancellation takes effect.
• You are not automatically entitled to a refund for a billing period that has already been paid.

A renewal payment that has already been processed is not automatically refundable because you cancel afterwards. We will review requests about a recent renewal under this policy, any product terms, and applicable law.

An unpaid invoice, a support message, or the removal of a payment method does not cancel a service on its own. Please make sure you receive confirmation that your cancellation request has been recorded.

7. How to Request a Refund

To request a refund, contact us through our Contact Us form or through the support and billing options in your client account. Please include:

• The email address on your account.
• The invoice number or payment reference, if you have it.
• The service or product you want refunded.
• The date of purchase or renewal.
• A short explanation of your request.

We may ask for more information to verify account ownership, confirm the transaction, and check eligibility. We will review your request against this policy, the product terms, your billing records, and any third-party provider conditions. Submitting a request does not guarantee approval. We will tell you the outcome through the contact channel linked to your request or account.

8. Refund Approval and Processing

When a refund is approved, we return the money to the original payment method through our payment processor, where reasonably possible. How long it takes to appear depends on your bank, card issuer, or payment method.

If the original payment method is not available, or if you would prefer it, we may instead offer a credit to your AI Powered Hosting account, which you can use toward future eligible services. Where the original payment method cannot be used, we may contact you to agree an alternative, subject to identity verification, payment-provider restrictions, and applicable law.

A refund may be reduced only by a non-refundable charge or deduction that this policy or the offer terms clearly disclose, such as the price of a free domain under Section 4. We do not charge an undisclosed fee for requesting a refund.

Please keep your payment confirmation and any messages about your request until the matter is resolved.

9. Cancellation of Services

You can request cancellation of a service through your account or our Contact Us form. Your request should name the specific service and say whether you want it cancelled at the end of the current paid term or earlier, if both options are available.

Before you confirm a cancellation, please consider the following:

• Website files and databases: Download anything you want to keep.
• Email: Export important messages and mailbox details.
• Domains: Make sure your domain registration and DNS settings stay under your control.
• Backups: Download copies of any available backups before the service ends.
• Connected services: Check any websites, applications, email accounts, and integrations that depend on the service.

After cancellation or termination, access to the service and its data may be removed in line with our Terms of Service and the service’s operational requirements. Please do not rely on us keeping your data after cancellation. Cancelling one product does not cancel other services on the same account, so please list each service you want to end.

10. Suspension and Termination

A service may be suspended or terminated in the circumstances described in our Terms of Service, including certain payment defaults, breaches of the acceptable use requirements, security risks, and legal obligations.

A suspension or termination caused by your breach of the Terms of Service does not automatically qualify you for a refund. We will consider any refund request in those cases under the product terms, the circumstances, and applicable law. Nothing in this section removes rights that cannot lawfully be excluded.

11. Chargebacks and Payment Disputes

If you believe a payment was made in error or that a refund is due, please contact us first so that we can review the transaction.

Nothing in this policy prevents you from using your payment provider’s, bank’s, or other legitimate dispute process. We may share relevant transaction records and account information with a payment processor or financial institution where reasonably necessary to investigate a dispute, prevent fraud, or meet legal obligations.

12. Exceptions and Applicable Law

This policy sets out our general approach to refunds and cancellations. Individual products may carry additional conditions that are shown before purchase.

Nothing in this policy is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted. Where a separate written agreement sets different terms for a service, we will consider it together with this policy and the Terms of Service to decide which terms apply.

13. Changes to This Policy

We may update this policy as our services, billing procedures, provider requirements, or legal obligations change. The latest version will be published on this page with its revision date. Changes apply in line with applicable law and do not remove rights you have already acquired where those rights cannot lawfully be changed. Please review this policy before you buy a new service or renew an existing one.

14. Contact Us

If you have questions about refunds, cancellations, or billing, please use our Contact Us form or the support and billing options in your client account. Include your account email address and the invoice or service reference where possible so that we can identify your request quickly.